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Solutions Test prospective and current employees on their computer ability We can distribute a questionnaire that queries what the users’ comfort level is with using software and hardware. In talking with other trainers, I found that when prospective and current staff understands that they will be expected to be at a certain level of proficiency to get a job done, they will answer these questions truthfully. However, we will get some that may not answer these questions realistically. As an alternative, I would suggest that we determine what level of proficiency is needed to complete tasks specific to a job, and test a job candidate to see if she meets what we need. ProveIt, a software package from  HYPERLINK "http://www.konexa.com" www.konexa.com is available online with the following pricing schedule: Basic Plan (all packages included) $99 One Time Set-Up Fee, $30 per test administration Yearly Corporate Plan (all packages included) $5000 per year +$5 per test administration Block Plan (all packages included) $99 One Time Set-Up Fee* No time limit to use your tests! Block Plans must be paid in advance. 50 tests = $1250.00 (@ $25 per test) 100 tests = $2000.00 (@ $20 per test) 250 tests = $4500.00 (@ $18 per test) 500* tests = $7500.00 (@ $15 per test) 1000* tests = $10,000.00 (@ $10 per test) 5000* tests = $30,000.00 (@ $6 per test) *$99 Set-Up Fee is waived for all blocks greater than 250. If we were to give the tests online, the onetime purchase prices are $249 per title, or $699 for the Microsoft Suite. Determine a baseline of computer proficiency From what I have seen, Care Managers need only basic computer skills for using VisualPRIME. These skills, for the most part found in Microsoft Word, include cutting, pasting, and formatting. Beginner level knowledge in Outlook should also be required: this includes creating, sending, and replying to emails. Sending requests for meetings and responding to such requests are key as well. The Administrative staff requirement is varied among each department, but again, from what I have seen, this would vary from Beginner to Intermediate levels for Microsoft Word and Excel. A beginner level knowledge for Microsoft Outlook should suffice for everyday tasks. How do we maintain a level of computer skill? Our first step is to determine the skill level of all current employees via testing, with the understanding that those who don’t meet the minimum requirement will be trained. We recently sent a beginner level user to classes at New Horizons, a Microsoft certified training facility that NPowerNY recommends, and I am quite happy with the outcome. I recommend this be implemented for all beginner users, as such training is too resource intensive for the IT and/or HR staff. Kathy plans to have online instructor-led training for her staff in Microsoft Excel, which could be a viable resource for training an entire department. Prime training must be done in house. If Megan is willing, we could contract with her to do the initial training; each department or floor would assign a subject matter expert for any subsequent questions. Lastly, buy-in from Leadership and Senior Staff is crucial in the endeavor. Making training mandatory and positioning it as a perk from ICS would go a long way to dispel the trepidation we often encounter from the staff when it comes to learning new software.   $ % & 4 5 p “ Ш і ! D Ы—њђњяњцсцсцсл 5CJaJCJaJOJQJ^JaJ0JjU jU"#}О6 7 A B ƒ „ o p “ Ш і ! 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